Chick-fil-A investigates potential data breach — 02:33:50(CST)12-31-2014
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Chick-fil-A investigates potential data breach

Atlanta, Dec. 31, 2014 — Statement and FAQs. Chick-fil-A recently received reports of potential unusual activity involving payment cards used at a few of our restaurants. We take our obligation to protect customer information seriously, and we are working with leading IT security firms, law enforcement and our payment industry contacts to determine all of the facts.

We want to assure our customers we are working hard to investigate these events and will share additional facts as we are able to do so. If the investigation reveals that a breach has occurred, customers will not be liable for any fraudulent charges to their accounts — any fraudulent charges will be the responsibility of either Chick-fil-A or the bank that issued the card. If our customers are impacted, we will arrange for free identity protection services, including credit monitoring.

If you are concerned about your payment card transactions at a Chick-fil-A restaurant, please review the following frequently asked questions (“FAQ’s”).

Customers may call 855-398-6439 for additional support or information.

FAQ

1. How did you first find out?

We were notified by our payment industry contacts of limited suspicious payment card activity appearing to originate from payment cards used at a few of our restaurants.

2. When did you first learn of the unusual activity?

We received the initial report late on Friday, December 19th. We launched an investigation and are working with leading IT security firms, law enforcement and our payment industry contacts to understand all of the facts.

3. What is the potential customer impact?

The initial report was of potential suspicious activity involving payment cards at a few restaurants. Our investigation is on-going and we will update as we are able to do so.

4. Are you working with law enforcement?

We have contacted federal law enforcement about this matter and will be actively cooperating with them.

5. Has there been a payment card data breach?

We are investigating reports of potential unusual activity involving payment cards used at a few of our restaurants. At this point, we are working diligently to understand all of the facts. It would be premature for us to comment further given the pending investigation, but we will share additional facts as we are able to do so.

6. Was other information compromised? Customer contact information? Employee records?

The initial reports that prompted our investigation related to payment cards. Our investigation regarding any other type of information is continuing.

7. Was my credit card information stolen?

We are working with leading IT security firms, law enforcement and our payment industry contacts to investigate and understand all of the facts. We are working diligently to investigate these events and will share additional facts as we are able to do so. In the meantime, it is always a good idea to regularly monitor card accounts and to quickly report suspicious activity to your bank or credit company.

8. If the investigation reveals a breach, will I be responsible for fraudulent charges if I use my payment card at your restaurant?

No. Customers will not be responsible for any fraudulent charges to their accounts – any fraudulent charges will be the responsibility of either Chick-fil-A or the bank that issued the card. We will arrange for free identity protection services, including credit monitoring, to any impacted customer.

9. What should customers do?

It is always a good idea to regularly monitor card accounts and to quickly report suspicious activity to your card issuers.

10. How do I know if I am in impacted customer?

We will provide further information regarding who, if anyone, is impacted as it becomes available.

Source: Company press release.

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Chick-fil-A investigates potential data breach — 02:33:50(CST)12-31-2014
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